Terms & Conditions
Welcome to Kandalama Osu. By accessing our website or placing an order, you agree to comply with and be bound by the following terms and conditions:
1. General Conditions
All products displayed on the website are subject to availability. We reserve the right to limit quantities or discontinue products at any time.
2. Pricing & Payments
All prices listed on the website are in Sri Lankan Rupees (LKR). Payments can be made via Online Payment (Credit/Debit Card via PayHere) or Cash on Delivery (COD). For orders paid online via PayHere, no additional payment will be collected upon delivery (Prepaid Orders / Delivery Bill Amount LKR 0.00).
3. Delivery Policy
Orders are processed and dispatched within 1-2 business days. Standard delivery time is 2-4 business days islandwide. Delivery delays caused by unexpected weather, natural disasters, or courier delays are beyond our direct control, but our team will fully assist you in tracking your package.
4. Product Usage & Doctor Consultation
All our products are prepared according to traditional Ayurvedic formulations. While our products are safe and natural, results may vary from person to person. Customers needing further medical guidance regarding their progress are encouraged to call the Doctor’s number printed on the product label or visit our Ayurvedic Medical Center (Weda Medura) directly for an in-person doctor consultation.
5. Business Information
Business Name: Kandalama Osu
Phone Number: 072 233 6363
Email: kandalamaosu@gmail.com
Address: NO 214/A, Palapathwela, Matale, Sri Lanka, 21000