Return & Refund Policy
Thank you for shopping at Kandalama Osu. We strive to deliver the highest quality Ayurvedic and herbal products to our customers.
1. Returns & Exchanges
Due to the personal care and hygienic nature of our herbal products (Hair Oils, Arthritis Oils, and Ayurvedic treatments), we only accept returns or exchanges if:
- The product received is damaged, broken, or leaking upon delivery.
- An incorrect item was delivered to you.
To be eligible for a return or exchange, you must notify us within 48 hours of receiving the package with photo or video proof of the damaged or incorrect product.
2. Refund Policy
Once we receive and inspect your proof or returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed through PayHere back to your original payment method (Credit/Debit Card or Bank Account) within 5-7 business days.
3. Delivery Fee for Returns
If the return is due to our error (damaged or wrong item sent), we will bear the return delivery costs. In all other cases, the customer will be responsible for the delivery costs.
4. Doctor Consultation & Medical Support (Weda Medura)
Since our products are authentic Ayurvedic preparations, individual results may vary based on body conditions and medical history. If you do not experience the expected results from our herbal oils or treatments:
- The direct Ayurvedic Doctor’s contact number is printed on every product label.
- You may call the doctor directly for guidance and medical advice.
- If required, the doctor may request you to obtain relevant medical reports. You are welcome to visit our Ayurvedic Medical Center (Weda Medura) in person with your reports to consult our doctor and receive personalized treatment.
Contact Information for Returns & Inquiries:
Phone / WhatsApp: 072 233 6363
Email: kandalamaosu@gmail.com